PM addresses programme marking 20 years of SWAGAT Initiative

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CategoryYojana

Last Updated29/04/2023

The Prime Minister addressed a programme marking 20 years of completion of the SWAGAT Initiative in Gujarat
He expressed satisfaction that the objective behind starting Swagat has been successfully achieved
Citizens not only find solutions to their problems under the initiative but also raise issues of the entire community of hundreds.
It is the effort and dedication of the citizens that made the SWAGAT initiative a grand success and congratulated everyone who has contributed in this direction.

It stands for “StateWide Attention on Grievances through Application of Technology”
It is a tech-based grievance redressal programme.
It was launched by the Prime Minister in 2003 when he was the Chief Minister of Gujarat.
It acts as a bridge between the citizens and the government using technology by solving their day-to-day grievances in a quick, efficient and time-bound manner.
It allows the common man to address his problems directly to the Chief Minister.
Every month on the 4th Thursday, the Chief Minister meets with citizens to discuss their grievances.

To serve as a technological bridge between citizens and the government by resolving their day-to-day grievances in a timely, efficient, and effective manner.
Resolving problems in a paperless, transparent, and hassle-free manner.

The SWAGAT Online Programme has four components:
- State SWAGAT
- District SWAGAT
- Taluka SWAGAT
- Gram SWAGAT
The Chief Minister attends public hearings during State SWAGAT.
The District Collector is in charge of District SWAGAT.
The Mamlatdar and a Class-1 Officer head the Taluka SWAGAT.
In Gram SWAGAT, citizens file the application from the 1st to the 10th of every month to the Talati/Mantri.
A Lok Fariyad program is also operational for citizens wherein they file their grievances at the SWAGAT Unit.

It has brought about a transformative impact in the lives of people
It has become an effective tool to solve woes in a paperless, transparent and hassle-free manner.
It has enhanced ease of living by ensuring grievance redressal in a quick, efficient and time-bound manner.
It has improved accountability and responsiveness of public service delivery.