National Helpline Against Atrocities on SCs/STs

Contact Counsellor

National Helpline Against Atrocities on SCs/STs

  • Ministry of Social Justice and Empowerment is scheduled to launch a National Helpline Against Atrocities (NHAA) on 13th Dec 2021 with an aim to ensure proper implementation of the Scheduled Castes and the Scheduled Tribes (Prevention of Atrocities){PoA} Act, 1989.
  • The act was enacted with a view to, inter-alia, preventing atrocities on members of Scheduled Castes (SCs) and Scheduled Tribes (STs).

About the Helpline

  • The Helpline is available round the clock on toll-free number “14566” across the country in Hindi, English and regional language of the State/UTs.
  • The Helpline can be accessed by making a voice call /VOIP either from a mobile or land line number of any Telecom Operator across the country.
  • It is also available as a web based self-service portal.

Main Aim

  • The helpline is meant for generating informed awareness about the various provisions of the Prevention of Atrocities (PoA) Act, 1989 and the Protection of Civil Right (PCR) Act, 1955
  • The acts are aimed at ending discrimination and provide protection to all, ensuring that every complaint is registered as FIRs, relief is provided, all registered complaints are investigated and all chargesheets filed are prosecuted in the Courts for decision - all within the given timelines in the Act.

Grievances Redressal & Tracking System

  • A Docket number is given for each complaint received from Victim/Complainant/NGOs regarding non-compliance of the POA Act, 1989 and the PCR Act, 1955.
  • The status of the grievance can be tracked by complainant/NGOs online.

Prevention of Atrocities Act (POA)

  • In 1989, the Government of India passed the Prevention of Atrocities Act (POA), which delineates specific crimes against Scheduled Castes and Scheduled Tribes as atrocities, and describes strategies and prescribes punishments to counter these acts.
  • This law does three things:
  1. It punishes crimes against people belonging to Scheduled Castes and Tribes.
  2. It gives special protections and rights to victims.
  3. It sets up courts for fast completion of cases.