National Consumer Disputes Redressal Commission dismisses appeal by Cloudtail against Order passed by Central Consumer Protection Authority

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CategoryPolity

Last Updated26/08/2023

Recently, the National Consumer Disputes Redressal Commission (NCDRC) dismissed an appeal filed by Cloudtail India Pvt. Ltd.
The appeal challenged the Order passed by the Central Consumer Protection Authority (CCPA) with regard to the violation of the rights of consumers by the company.
Cloudtail was observed to be selling domestic pressure cookers to consumers without conforming to the BIS prescribed mandatory standards.

It is a quasi-judicial commission in India set up in 1988 under the Consumer Protection Act, 1986.
The provisions of this Act cover 'goods' as well as 'services'.
The Commission is headed by a sitting or a retired Judge of the Supreme Court of India or a sitting or retired Chief Justice of the High Court.
It was established to provide inexpensive, speedy and summary redressal of consumer disputes.
It provides for a 3-tier structure of the National Commission, the State Commissions and the District Commissions for speedy resolution of consumer disputes.
Appellate Authority
- The State Commission
- Against the order of the State Commission, a consumer can come to the National Commission.
Bodies Formed: Consumer Protection Councils at the Centre as well as in each State and District to promote consumer awareness.
- The Central Council is headed by the Minister in charge of the Department of Consumer Affairs in the Central Government.
- The State Councils are headed by the Minister in charge of Consumer Affairs in the State Governments.

It is a regulatory body established in 2020 based on the provisions of the Consumer Protection Act, 2019.
Nodal Ministry: The Ministry of Consumer Affairs.

It will have a Chief Commissioner as head and two other commissioners as members
- One of whom will deal with matters relating to goods
- The other will look into cases relating to services.
The CCPA will have an Investigation Wing that will be headed by a Director General.
District Collectors will also have the power to investigate complaints of violations of consumer rights, unfair trade practices, and false or misleading advertisements.