CSC launches CSCPay & a first of its kind teleconsultation Chatbot

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Last Updated04/12/2021

Common Service Centres (CSC) has launched CSCPay & a first of its kind teleconsultation service Chatbot.
These events were launched during a one day workshop on ‘CSC Empowering Citizens under Digital India’ organised by CSC SPV under the initiative of Azadi Ka Amrit Mahotsav by Ministry of Electronics & IT.

CSCPay is a pure-play UPI based application developed by CSC e-Governance Services India Limited that intends to provide a safe, secure and convenient solution for cashless transactions across the nation.
An official release by the MeiTY states that the application will onboard approximately 4 lakh Village Level Entrepreneurs (VLEs) as merchants within the UPI framework.
Through this application, the Users can Send - Request - Collect payment including the option of Scan & pay.
The CSCPay will onboard digital merchants who can receive both, in-store and online payments.

CSC SPV has also launched a dedicated helpline on WhatsApp called ‘CSC Health Services Helpdesk’.
This helpline service provides a digitally inclusive teleconsultation solution for people reaching rural and remotest parts of India.
CSC’s Health Services Helpline on WhatsApp is a first of its kind teleconsultation chatbot in India.
The CSC Health Services Helpdesk on WhatsApp will help people seek support from administration, consult with doctors, access a wide range of Covid related resources and get their queries addressed.
The helpdesk on WhatsApp is free to use and will be available in both Hindi and English.
CSC Health Services Helpdesk is convenient and user friendly as people just need to simply send ‘Hi’ to the number +917290055552 and select the options to get connected to a doctor.

CSC further launched two other services during the workshop with the goal of Digital Inclusion of Rural Population of the rural population.
This includes an MOU between RailTel and CSC to leverage each other's strength for increasing broadband penetration in rural/ semi-urban areas to bridge the digital divide.
RailTel is one of the largest neutral Telecom Service and ICT solutions providers that has a pan India presence.
Digital Kiosks established by RailTel at rural/semi-urban Railway stations will be operated by VLEs of CSC for e-enablement of citizens and spreading awareness about RailWire services.
To ensure Digital and Financial Literacy Training through Mobile Vans, Vodafone India Foundation and Learning Links Foundations are providing 8 mobile vans to CSC Academy that will be deployed in 8 Districts.

The plan is focused upon engagement and outreach to people at remote levels.
The objective is to create awareness about the scheme among all sections of the population including rural and semi-urban citizens, stakeholders and the general public.
A total of 4 million people from rural and semi-urban households would be covered through the mobile vans.
In addition to the above, Dell Technologies is providing 6 mobile vans to CSC Academy which would be deployed in 6 Districts.
The mobile vans will spread information and impart training on the following 5 key areas of focus: